Returns, Replacements, and Refunds
Our rings are packaged in glass topped tins so that you can see the size before breaking the seal. That's important because the rings can be returned for full credit only if the seal hasn't been broken.
Please contact us before returning an item so that we can determine the item's condition, issue the appropriate return authorization and provide our return address and instructions for marking the package.
Many ring sizes and items marked MTO are custom items and cannot be returned or exchanged, even with the seal intact. MTO items are labeled as such where they're ordered.
If you order an MTO item by mistake or wish to cancel an MTO item on your order, if you contact us before the item goes into production, you may be able to get a full refund. Once the item goes into production, you are responsible for the costs related to the production of the item. If you need to cancel or return an MTO item, we will work with you to cover as much of the materials costs as possible. In most cases, the recovery value will be based on the scrap value of the material. Please see the full MTO FAQ for more details.
We stand behind our products and will cheerfully replace anything unopened or defective within 30 days. (Our commitment to excellent customer service has no time limit, but there is a need to impose a time limit on our legal liability.) Within 30 days, we will refund 100% of the purchase price of stock rings that haven't been opened. We will refund the purchase price of returned kits and ringsets, in whole or in part, at our discretion, following an inspection of the returned materials.
Once ring containers have been opened, we can't guarantee their pristine condition to another customer, therefore we scrap the rings and can only offer the scrap price in return. Our ring containers all have glass tops so the rings can be viewed before the seal is broken. If you've ordered the wrong size rings and only realized that after they were opened, we're happy to help with other uses or suggestions for them.
We appreciate our customers more than the vast majority will ever know and we will always go above and beyond reasonable expectation in order to provide the best possible customer service.