FAQs

Cuts -- All of our rings are saw cut using hand guided power tools. The kerf is tiny and the ends have a mirror finish. Metals -- We make rings from half hard sterling silver (SS), Argentium sterling (AG), palladium sterling (PDS), platinum sterling (PTS), yellow gold filled (GFY), rose gold filled (GFR), silver filled (SF) and 18K gold in yellow, red, pink, green and palladium white. Wire Shapes -- We make rings from wire that is round (RD), square (SQ), diamond (DI), twisted (TW), half round (HR), half flat (HF), and multistrand (MS). AWG Gauges -- We make rings in even AWG gauges ranging from 26g (0.4049mm in round wire) through 8g (3.2636mm in round wire). Mandrels (ID) -- We wind our rings on mandrels in these sizes: 1.0mm, 1.125mm, 1.25mm, 1.375mm, 1.5mm, 1.625mm, 1.75mm, 1.875mm, 2.0mm, 2.125mm, 2.25mm, 2.375mm, 2.5mm, 2.625mm, 2.75mm, 2.875mm, 3.0mm, 3.25mm, 3.5mm, 3.75mm, 4.0mm, 4.25mm, 4.5mm, 4.75mm, 5.0mm, 5.25mm, 5.5mm, 5.75mm, 6.0mm, 6.5mm, 7.0mm, 7.5mm, 8.0mm, 8.5mm, 9.0mm, 9.5mm, 10.0mm, 12.0mm, 14.0mm, 16.0mm, and 20.0mm Navigating the Site -- The top left menu (where it says Categories) shows everything on the site. In addition, the main site sections are always available on the tabs across the very top of the page. About us, contact info, terms, etc. can be found in the footer of every site page. Please let us know if you can't find something. Rings by-the-Ring -- if you know which ring size(s) you need, click Rings by the Ring (at the very top of every page on the site) and use the filters down the left side of the page to find your rings. Shop by Weave -- if you'd prefer to browse weaves, click Shop by Weave (at the very top of every page on the site). Kits & Sets -- View Kits & Sets to see all of our kits, medallions, and designer sets... in short, everything more involved than weaves by the inch.. The direct path to a given ring size is to type it in the search box like this: 16g/4.5mm rd ss That means 16 gauge wire, 4.5 millimeter mandrel, round wire, sterling silver To order a troy ounce of any ring size.... 1) Navigate to the desired ring size (see above) 2) Scroll to the bottom of the page where it says Rings per Ozt 3) Enter that number as your quantity When will it ship? -- Most orders for stock items ship in about a week; larger orders and complex orders can take a bit longer. MTO (Make To Order) items can take up to 10 business days to ship. Normally we're a bit faster but that's why we classify them as MTO because sometimes production does take longer. MTO literally means we don't make the rings until we have an order for them. Urban Maille is a factory, not a warehouse. We currently list over 10,000 unique rings, every possible permutation of shape, gauge, metal and mandrel. Because we're a little factory, we produce different items on different days. The production setup for making 12g/7.0mm sterling rings is quite different than making 26g/1.125mm gold filled rings. And some metal are run at different production times to avoid mixing with other metals. Most of the fills as well as the more exotic sterlings and all of the shapes (squares, diamonds, half rounds, etc.) are classified as MTO. In general, you can expect most MTOs to take at least 5 days. If you would like your stock items shipped more quickly than the MTO items, place two separate orders. A second shipping charge is all that's required to split the MTOs from an existing order. You're always welcome to write to us before placing an MTO order to get an estimate of when the order will ship. If you have a deadline to meet, we'll do what we can to prioritize your order and get it out to you faster.